If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. You suspect your device has been infectedĬlick one of the recovery options below and follow the steps to try to get things working again. Your PC isn't working well and you recently installed an app Go back to your previous version of Windows You want to reinstall your previous operating system Use a recovery drive to restore or recover your PC

Your PC won't start and you've created a recovery drive Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work

Your PC isn’t working well and it’s been a while since you installed an app or changed system settings Your PC isn't working well and you recently installed an update If you're having problems with your PC, the following table can help you decide which recovery option to use.

Win10 installation media